Privacy Policy
**Effective Date:** April 30, 2026
Welcome to **Akwaba Trade**. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how Akwaba Trade collects, uses, stores, protects, and shares your information when you visit our website, use our services, make purchases, register an account, apply for our marketing program, or communicate with us.
By using Akwaba Trade services, you agree to the practices described in this Privacy Policy.
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## 1. Who We Are
Akwaba Trade is a wholesale sourcing and eCommerce business registered in the **United Kingdom**, serving customers worldwide. We help customers source products, access wholesale opportunities, arrange shipping, and participate in affiliate or marketing programs.
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## 2. Information We Collect
We may collect the following types of personal and non-personal information:
### Personal Information
When you register, place an order, contact us, or use our services, we may collect:
* Full name
* Email address
* Phone number
* Billing address
* Shipping address
* Country or region
* Payment details (processed securely through third-party payment providers)
* Business name (if applicable)
* Tax/VAT information where required
* Identification details when legally necessary
### Account Information
When creating an account, we may collect:
* Username
* Password (encrypted)
* Order history
* Saved preferences
### Marketing / Affiliate Information
If you apply to become a marketer or affiliate, we may collect:
* Full name
* Contact information
* Payment method for commissions
* Referral activity
* Earnings and commission records
### Technical Information
When you visit our website, we may automatically collect:
* IP address
* Browser type
* Device type
* Operating system
* Pages visited
* Time spent on website
* Referral links
* Cookies and analytics data
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## 3. How We Use Your Information
We use your information to operate and improve our services, including:
* Processing orders and payments
* Delivering products and arranging shipping
* Managing customer accounts
* Providing customer support
* Responding to inquiries
* Sending order updates and confirmations
* Managing affiliate or marketer commissions
* Preventing fraud or unauthorized activity
* Improving website performance and user experience
* Sending promotions or updates (with consent where required)
* Meeting legal and regulatory obligations
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## 4. Payment Information
We do not directly store full payment card details unless clearly stated. Payments may be processed by secure third-party payment providers such as banks, gateways, or payment processors. These providers handle sensitive payment data according to their own security and privacy policies.
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## 5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
* Remember login sessions
* Save shopping cart information
* Improve website functionality
* Understand user behavior
* Measure advertising performance
* Personalize content and offers
You may disable cookies through your browser settings, but some features of our website may not function properly.
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## 6. How We Share Information
We do **not** sell your personal information to third parties.
We may share information only when necessary with:
### Service Providers
Trusted third parties who help us operate our business, such as:
* Payment processors
* Shipping companies
* Website hosting providers
* Email service providers
* Analytics providers
* Customer support tools
### Legal Authorities
We may disclose information if required by law, court order, government request, fraud investigation, or to protect our legal rights.
### Business Transfers
If Akwaba Trade is merged, sold, reorganized, or transferred, user data may be part of the transaction, subject to legal protections.
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## 7. International Data Transfers
Because we serve customers globally, your information may be processed or stored in different countries, including the United Kingdom, Europe, Asia, or other regions where our partners operate.
We take reasonable steps to protect data during international transfers.
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## 8. Data Security
We implement reasonable administrative, technical, and organizational security measures to protect your information, including:
* SSL secure website encryption
* Password protection
* Restricted staff access
* Secure payment processing systems
* Monitoring for suspicious activity
However, no online platform can guarantee 100% security.
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## 9. Data Retention
We keep personal information only as long as necessary for:
* Order fulfillment
* Customer support
* Accounting records
* Legal compliance
* Fraud prevention
* Business operations
When no longer needed, information may be deleted or anonymized.
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## 10. Your Rights
Depending on your location, you may have rights to:
* Access your personal data
* Correct inaccurate information
* Request deletion of data
* Restrict processing
* Object to certain uses
* Withdraw consent for marketing
* Request a copy of your data
* Lodge a complaint with a regulator
To exercise these rights, contact us using the details below.
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## 11. Email Marketing and Promotions
We may send promotional emails, product offers, newsletters, or updates. You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
Order confirmations and service-related messages may still be sent when necessary.
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## 12. Children’s Privacy
Akwaba Trade services are not intended for children under the age required by applicable law. We do not knowingly collect personal data from children without proper consent.
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## 13. Third-Party Links
Our website may contain links to third-party websites, suppliers, payment services, or social media platforms. We are not responsible for the privacy practices of those external websites.
Please review their privacy policies separately.
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## 14. Product Sourcing Disclaimer
Some sourcing requests may involve third-party suppliers or manufacturers. While we work to partner with reliable providers, their separate handling of information may be subject to their own privacy policies.
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## 15. Marketer / Affiliate Program Privacy
If you join our marketer program, we may collect and store referral tracking data, commissions earned, payout details, and performance metrics to operate the program fairly and accurately.
Fraudulent activity may result in suspension or removal.
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## 16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updated versions will be posted on our website with a revised effective date.
We encourage users to review this page regularly.
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## 17. Contact Us
If you have questions, concerns, or privacy requests, please contact Akwaba Trade through our official website support channels.
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## 18. Your Consent
By using Akwaba Trade services, creating an account, placing an order, or participating in our programs, you acknowledge that you have read and accepted this Privacy Policy.